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Dealer Opsby StaffMay 19, 2011

Internet Trainer

Compared to the other categories in the awards, the Internet Trainer category is always a high-scoring one, and this year was no different. However, the race between the top two this year was closer than ever with only 0.4 points separating them.

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Dealer Opsby StaffMay 19, 2011

Sales Trainer

For a second year in a row, only two sales trainers were rated well enough by their dealers to claim awards.

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Dealer Opsby StaffMay 19, 2011

Direct Mail

Out of all 21 categories in the Dealers’ Choice Awards, the direct mail category is the only one that has seen no movement among the top two award winners for the past four years.

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Dealer Opsby StaffMay 19, 2011

Chat Provider

The 2011 awards mark the first year Auto Dealer Monthly has recognized chat providers in the Dealers’ Choice Awards; however, it’s not the first time dealers have voted for chat providers.

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Dealer Opsby StaffMay 19, 2011

Customer Relationship Management Tool

Over the years, fluidity in the CRM category has been the norm, so when dealers rate a provider well for consecutive years, it’s a testament to the company’s staying power. This year, dealers recognized four companies, including a new top dog and two newcomers to the category.

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Dealer Opsby StaffMay 19, 2011

Online Inventory Marketing Tool

For dealers, online inventory marketing is a key component of their digital marketing strategy, and there are several providers that help facilitate the push and pull of inventory information across the Internet. This year, dealers rated four providers high enough to be recognized.

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Dealer Opsby StaffMay 19, 2011

Website Design Provider

Similar to past years, several different website providers received votes from dealers; however, only two companies garnered high enough marks to take home awards.

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Dealer Opsby StaffMay 19, 2011

Used Vehicle Internet Lead Provider

Dealers rated only two lead providers high enough to win awards in the Used Vehicle Internet Lead category this year.

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Dealer Opsby StaffMay 19, 2011

Special Finance Lead Provider

Overall, dealers are happier with their special finance lead providers this year. The group average of 101.3 points is the highest it’s been since the 2006 awards.

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Dealer Opsby StaffMay 19, 2011

New Vehicle Internet Lead Provider

Dealers vote for several different new vehicle Internet lead providers each year, and three familiar names rose to the top in 2011.

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