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Service advisers represent dealerships’ foundation in fostering ongoing customer loyalty, and they must maintain certain standards to keep that foundation strong.
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Honda and the Ohio Department of Transportation achieved highly accurate results with their pilot project the Honda Proactive Roadway Maintenance System that concluded this year.
Read More →To stay on top of fast-developing auto tech and technician job changes, dealer service departments must invest in continuing education, along with sometimes tapping outside resources.
Read More →The magazine’s marketing guru lays out a plan for improving your service department’s six customer touchpoints. If followed, the strategy can turn the department into a marketing machine.
Read More →Most customers postpone repairs and maintenance work. Industry Expert Hal Scott discusses why customers put off service work and explains how to overcome customer objections to get them in for needed service and maintenance.
Read More →ASE is making the change to better align with two other sector observances that take place each year highlighting technicians' key role.
Read More →Customer-pay repair orders are profitability drivers for service departments, but many dealerships don't know how much of their business goes to them.
Read More →Daryl Tabor looks at how prepaid maintenance plans and courtesy service packages are driving service retention at dealerships.
Read More →Harlene Doane - The fixed operations side of your dealership, if run efficiently, should support the balance of the dealership...
Read More →Hyundai's Genesis will offer complimentary maintenance, loaner cars, and a valet service with its 2017 G90 and G80 luxury sedans in hopes of luring buyers to the new brand, Genesis announced.
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