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NewsMay 19, 2011

Non-Captive Finance - Prime Credit

Historically, the group average in the Non-captive Prime Finance category is high compared to averages in other categories. This year, the category still fared well among dealers, with four companies receiving accolades.

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NewsMay 19, 2011

Captive Finance - Prime Credit

For the past couple years, dealers have rated five captive finance companies high enough to make the Dealers’ Choice Awards listing. This year, however, only three companies scored recognition from their respective dealer bases.

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NewsMay 19, 2011

Service Contracts - Reinsurance

While the Reinsurance category is a relatively new category, it’s been around long enough for trends to emerge. For the past three years, the group average has been relatively high compared to other group averages, and two companies have proven their staying power as top providers.

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NewsMay 19, 2011

Service Contract Provider

Familiar but different sums up this year’s winners in the Service Contract Provider category. Only one provider returned from last year, but all four companies with above-average scores have been recognized in past years.

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NewsMay 19, 2011

F&I Trainer

In the increasingly regulated realm of F&I, continued training is vital for dealerships of all shapes and sizes. This year, dealers recognized three F&I trainers.

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NewsMay 19, 2011

Internet Trainer

Compared to the other categories in the awards, the Internet Trainer category is always a high-scoring one, and this year was no different. However, the race between the top two this year was closer than ever with only 0.4 points separating them.

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NewsMay 19, 2011

Sales Trainer

For a second year in a row, only two sales trainers were rated well enough by their dealers to claim awards.

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NewsMay 19, 2011

Direct Mail

Out of all 21 categories in the Dealers’ Choice Awards, the direct mail category is the only one that has seen no movement among the top two award winners for the past four years.

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NewsMay 19, 2011

Chat Provider

The 2011 awards mark the first year Auto Dealer Monthly has recognized chat providers in the Dealers’ Choice Awards; however, it’s not the first time dealers have voted for chat providers.

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NewsMay 19, 2011

Customer Relationship Management Tool

Over the years, fluidity in the CRM category has been the norm, so when dealers rate a provider well for consecutive years, it’s a testament to the company’s staying power. This year, dealers recognized four companies, including a new top dog and two newcomers to the category.

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