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How far outside the business office does your F&I strategy reach? If you’re only educating customers about their vehicle protection options when they’re signing paperwork, you’re missing out on a lot of opportunities. Learn how to utilize the tools and resources at your fingertips to educate buyers, from the moment they start shopping to well after the sale.
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For dealers, F&I professionals, agents, and P&A executives, 2019 was a year to remember. Get caught up on 12 months’ worth of industry news with this review of our most-read stories, starting with a Carvana-size shakeup and continuing with big deals, big lawsuits, and big gains for the F&I segment.
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