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Dealer Ops•by Ryan Linnehan•November 18, 2008

The Greatest Investment in the World

Ryan Linnehan - Most people know the Golden Rule ... But lenders have a different “Golden Rule”: He who has the gold makes the rules! Unfortunately, they are afraid to lend it—even to prime customers!

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Dealer Ops•by Jim Jackson•November 17, 2008

Learning from Rock Stars

Jim Jackson - Prior to the conference, I had been asked to speak at the conference before a panel representing four of the most well-known professional speaking bureaus. I arrived at the auditorium for my presentation—it was set up just like

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Dealer Ops•by John Carroll•November 16, 2008

Laughter Can be the Best Medicine for Building Customer Trust

John Carroll - About 15 years ago, said Trenary, who runs three dealerships in the St. Louis area, Ben Turec screened a television spot he put together from several years’ worth of bloopers swept up from his ad agency’s cutting room floor. Blown lines, pratfalls, ornery animals; it all ...

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Digital•by Dean Evans•November 15, 2008

Marketing Highway - The Express Lane: Taking You to the Top Fast

Dean Evans - When it comes to allocating marketing dollars, most dealers have it backwards. Newspaper, television and radio have been such an integral part of their advertising programs for so long that many dealers still place those mediums at the top of...

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Dealer Ops•by Paul Rushing•November 14, 2008

Marketing Highway - The Toll free Lane: Social Networking

Paul Rushing - Social networking in the automobile industry is starting to take roots and will propel the industry ahead. Social networking is nothing new to anyone who has had an Internet connection for more than 30 days; almost all of our online activities...

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Dealer Ops•by Robert M Moore•November 12, 2008

Marketing Highway - The Internet Route: Shifting Gears at the Right Time

Robert Moore - ... before jumping on the Internet-charged bandwagon, you should ask yourself, “Do I need more leads, or do I need to do more to improve my performance with the leads I already receive?” ...

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Dealer Ops•by Tom Hudson•November 12, 2008

Law of Unintended Consequences: What the Future May Bring

Thomas B. Hudson, Esq. - The mortgage mess has spilled over into the car arena. The credit markets appear to be temporarily shell shocked and reluctant to assume any risk. Finance companies that lived on the securitization model can’t...

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Digital•by Jason Ezell•November 11, 2008

New Car Leads Are not Always New Car Buyers

Jason Ezell - ... of all the traffic (actual visitors) you get to your dealership Web site, 42 percent have not even decided whether to buy a new or pre-owned vehicle ...

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Dealer Ops•by Gary Simmons•November 11, 2008

Boost Service and Parts Business with One-on-One Relationships

Gary Simmons - Consider the usual dealership scenario: the sales person sells the vehicle and assumes their job is done. Instead of introducing the customer to the service team, showing them the bay, and explaining that their services are...

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Dealer Ops•by David Keller, CPA, CFE•November 9, 2008

Cost-Effective Marketing Ideas: Get Your Customers to Promote You

David Keller - There are a lot of prior customers we don't think about until they walk through the door again to see us. We have to contact them first. We have to make an effort to be in front of them...

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