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Dealer Ops•by Tom Hudson•June 2, 2008

Who Is Watching Your Internet Sales Transactions

Thomas B. Hudson, Esq. - We’ve been warning for the last several years that the AGs are taking an increasingly active interest in car dealership advertising practices, and the advertising practices they are interested in include Internet activities...

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Digital•by Daymond Decker•June 2, 2008

The Three Percent Difference: Frank Kent Motors Uses eCRM to Increase Closing Ratios

Daymond Decker - Their next line of attack is to tie together technology and one-on-one communication. “Whenever Frank Kent has a special,” said Groters, “we notify our customers immediately.”

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Dealer Ops•by Kimberly Long•June 1, 2008

Auto-Torium's Consistant Performance

To simply look at Auto-Torium’s special finance numbers, it would be easy to forget the subprime upheavals and poor economic climate that dealers must contend with these days. However, keeping their sales consistent from month to month has not been accomplished without some effort and a few adjustments. As finance director T.C. Munroe said, “It’s a very, very delicate balance.”

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Dealer Ops•by Marla Belson•June 1, 2008

In-House BDC's Are Worthwhile

Marla Belson - “Some of us will do our jobs well and some will not, but we will be judged by only one thing—the result.” – Vince Lombardi

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Dealer Ops•by ADM•June 1, 2008

More Than Just Internet Leads

“There’s no advertising dollar that any dealer could spend that’s going to get them as big a bang for the buck as they can get doing Internet leads … there’s no direct mail, there’s no TV or newsprint or radio advertising that has a return on the investment dollar that these do, whether they’re coming from DealerLink or any other company in the business,” said Parker.

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Dealer Ops•by Marla Belson•June 1, 2008

The Ultimate Accountability

Marla Belson - No matter how you cut it, the ultimate accountability will always be your bottom line. The salespeople’s paychecks are their report cards. The doc is ours.

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Dealer Ops•by Jack Lintol•June 1, 2008

Four Keys to a Long-Term Pay Plan

Jack Lintol - As the old saying goes, “The reward for a job well done in the car business is a minor adjustment in pay,” and it’s usually not an upward adjustment. How many of us have asked someone the question, “Why did you leave that dealership?” only to hear, “because ‘they’ cut my pay”.

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Dealer Ops•by Kris Wright•June 1, 2008

SF Plans Can Be Tricky Business

Kris Wright - Pay plans should evoke teamwork. Many stores I visit have pay plans where everyone gets paid from sales gross regardless of where it is derived from.

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Dealer Ops•by Sean V. Bradley•June 1, 2008

Online Videos are Gaining Popularity

Sean Bradley - During March 2008, ComScore data said there were 11.5 billion online videos viewed in the U.S. This number is incredible and it continues to go up every month. With over 70 percent of Internet users in the U.S. on broadband high-speed connections, video will only become more prevalent.

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Dealer Ops•by Kevin Day•June 1, 2008

People Sell Cars

Kevin Day - Just after the turn of the century, mighty Wal-Mart (yes, that Wal-Mart, the world’s largest retailer) entered the used car market. This amazing saga began as a joint venture between Wal-Mart and an established dealer group called Asbury.

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