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Digital•by Bill Mokry•February 9, 2017

Top 5 Ways to Sell More Used Cars Online

Take advantage of every opportunity the internet offers to move used units more quickly for more money.

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Dealer Ops•Cover Story•by Ronald J. Reahard•February 8, 2017

Great Coaches Build Winning Teams

The CFP National Championship was more than a football game. It was a contest between ‘The Process’ and ‘All In,’ the personal leadership philosophies of head coaches Nick Saban and Dabo Swinney.

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Dealer Ops•by Rico Glover•January 30, 2017

Live Beyond Your Goals

Reaching your professional peak is only one leg of the journey toward a fulfilling life.

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Dealer Ops•by Tom Hudson•January 30, 2017

Nude Photos as Bargaining Chips?

A lawsuit against a Georgia dealership claims a disagreement over a trade-in led to a misguided attempt at blackmail.

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Dealer Ops•by Steve Cottrell•January 23, 2017

Set Your Cybersecurity Fears Aside

Have you received letters from your providers that were full of intimidating technical phrasings — things like 'unacceptable levels of risk/control' and 'data integrity issues'? Those terms certainly sound scary, but as Franklin D. Roosevelt once opined, 'The only thing we have to fear is fear itself.'

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Dealer Ops•by Brian Ludlow•January 18, 2017

Minimize Your Loaner Losses

Accounting expert offers a three-step plan for recovering loss of use and value on loaner car damage claims.

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Dealer Ops•by Harlene Doane•January 18, 2017

When Your Controller Leaves You

What is the worst thing a dealer wants to endure in the dealership? Near the top of the list, just below a DMS conversion, is when your controller or office manager (if that’s your highest-level HR talent) gives notice.

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Dealer Ops•by Jim•January 17, 2017

Overtime, Schmovertime

The new federal overtime rules are on hold, but dealers still may face a series of difficult decisions.

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Training•Cover Story•by Tariq Kamal•January 17, 2017

Let’s Do This

Former police chief Tracy Heid capped a whirlwind first year at Mad City Mitsubishi by hitting the 40-car mark and earning 2016 Sales Pro of the Year honors.

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Training•by Tony Troussov•January 17, 2017

Develop Good Habits and Dominate in 2017

It’s a new year and a great time to sharpen your dealer skillset. Top trainer lays out a five-step plan.

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