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Articlesby Jason EzellOctober 16, 2008

Listen to Your Web Site

Jason Ezell - ... 90 percent of everyone out there looking to buy a car goes online at some point to research that purchase, the Internet can give us the most accurate, current and specific facts about shopper trends ...

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Articlesby Tom HudsonOctober 15, 2008

What Happens When Your Customer Is Uninsured?

Thomas B. Hudson, Esq. - Sometimes it seems like there’s just no end to the ways a dealer can get into a legal jam. That’s really not surprising ... Here’s an example of a dealer’s problems arising from the sale, or non-sale, of credit insurance...

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Articlesby Tom HeraldOctober 14, 2008

Why CRM Systems Fail: The Problem Isn't What You Think

Tom Herald - One of the most common reasons cited for the high failure rate of CRM Systems is poor data quality. It is also one of the easiest problems to avoid.

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Articlesby Daymond DeckerOctober 11, 2008

Tasca Auto Group Writes the Book on e-Satisfaction

Daymond Decker - At the age of 27, Bob Tasca Sr. opened his first Ford dealership with a completely new mindset: one-price selling and unparalleled customer service, both of which were unheard-of ...

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Articlesby Jim JacksonOctober 8, 2008

Technology: Partner or Distraction

Jim Jackson - ... there are many new technologies in the car business that can and will change your performance. Here are some basic guidelines for using technology that, if applied, will improve your potential ROI.

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Articlesby Rob ChesneyOctober 5, 2008

It Is Not Too Late: Commit to Online Sales Now

Rob Chesney - When managers consider their competition, they must ask themselves how they can compete to stay ahead or even stay in business. Just as in the real world, customer service is ...

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Articlesby David Keller, CPA, CFEOctober 4, 2008

Technology in 2008

David Keller - Well, it is 2008. Yes, you probably know that by now. But are you really living in the year 2008? Is your business? The only way to know is to ask a few simple questions...

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Articlesby Kimberly LongSeptember 23, 2008

Compliance Headaches: Adverse Action and the “Red Flags” Rule

Kimberly Long - Compliance in general is an ongoing headache for dealers. Adverse action, in particular, is something many have been struggling to get a handle on for quite some time ... Compounding their worries, dealers will soon have to contend with...

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Articlesby J.D. RuckerSeptember 22, 2008

Get Better Gas Mileage with SEO

Jim Rucker - Gas mileage is a hot topic to automotive consumers. Search engine optimization (SEO) is a hot topic to automotive dealers. With today’s economic conditions, getting the most mileage ...

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Articlesby Rob ChesneySeptember 21, 2008

Building Trust, Building Sales and Managing Your Online Reputation

Rob Chesney - There are many ways in which a dealer can begin to build buyer trust online, and it all starts with the listing. When listing a used vehicle online, it is important to ...

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