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Articlesby David Keller, CPA, CFESeptember 1, 2006

Computer Data Backups And Insurance

David Keller - The first thing the owners did was call the individual who was responsible for the tape backup the night before...

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Articlesby Tom HudsonSeptember 1, 2006

going to the videotape

Thomas B. Hudson, Esq - First, if the F&I process wasn’t perfect, the videotape would record the imperfections and the tape would become ... Exhibit 1...

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Articlesby Tom HudsonSeptember 1, 2006

Consumer Unsuccessfully Challenges Enforceability Of Arbitration Agreement

Thomas B. Hudson, Esq. - “There has to be separate consideration – apart from the consideration supporting the contract of sale – to support the agreement to arbitrate.”

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Articlesby Terran LampSeptember 1, 2006

Red Mccombs Breaks Through In 2005!

Terran Lamp - Internet sales now account for almost 28 percent of McCombs sales, up from six percent just three years ago...

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Articlesby Terran LampSeptember 1, 2006

Jim Coleman Honda Puts The Customer First

Jim Coleman Honda is the youngest addition to the Coleman family. A part of Jim Coleman Toyota, Cadillac and Infinity, the Honda site has 28 sales people and averages 2500 new car sales and 1000 used car sales a year. In addition, the dealership averages 80 Internet sales per month. Jim Coleman Honda has made an impressive entrance into the Honda Market by claiming the President’s Award during the last four out of five years. So what is the motivating philosophy

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Articlesby Terran LampSeptember 1, 2006

Germain Motor Company Uses The Internet As Tool For Success

Terran Lamp - The e-Commerce department at Germain sells over 200 cars per month and is responsible for generating over 15 percent of total sales monthly...

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Articlesby Rob ChesneySeptember 1, 2006

New Hampshire Dealer Builds Business On eBay Motors

Rob Chesney - Hobsen said his company rarely sells a car from a walk-in customer, and eBay has transformed ... ability to move product...

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Articlesby Greg GoebelSeptember 1, 2006

2004 Pre-Owned Dealer Of The Year Dick Hannah Honda

Greg Goebel - A consistent Internet sales process is required to achieve such a lofty sales volume...

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Articlesby Harlene DoaneSeptember 1, 2006

Measuring Return On Investments In Customer Relationship Management

Harlene Doane - Is it really possible to measure your Return on Investment (ROI) in a CRM initiative, or is the hype just mumbo-jumbo without substance from the companies selling the CRM products? It is important to answer the ROI question once and for all.

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Articlesby Harlene DoaneSeptember 1, 2006

Increasing The Odds Of CRM Success

Harlene Doane - One way to address dealership commitment is by requiring all key management personnel to be committed and involved in the CRM process from the beginning. Once you have commitment in place, then you can address the other issues that will ensure success.

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