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Articles•by Sandi Jerome•August 22, 2006

Five Top Questions About System Administrators

Sandi Jerome - Today, dealerships are a maze of networked computers, factory DCS PCs, third-party software, integrated phone systems, and web sites. Less than 10 percent of dealerships have system administrators, but many are considering hiring one in the next year.

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Articles•by Sandi Jerome•August 22, 2006

Twenty Ways To Save On Your Computer System

Sandi Jerome - Your dealership’s computer system is often the most expensive outside service that you pay monthly. Here are twenty ways to save money on your computer system and get more value for the dollars you are spending.

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Articles•by John Zieglar•August 22, 2006

Internet Department Grows At Tasca

John Zieglar - In an effort to better understand our customers, we always ask ‘How did you begin your research?’...

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Articles•by John Zieglar•August 22, 2006

What Is Customer Relationship Management (CRM)

What does Customer Relationship Management, or CRM, mean to you? Is it signing up with a call center to make customer service calls to all your prospects and service customers? Is it hiring a team of customer service specialists to handle inbound and outbound calls? While dealers may have an infinite number of ways to define CRM and the best strategy ...

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Articles•by Harlene Doane•August 22, 2006

Dealer Adds Retail Establishments To Online Sales

Harlene Doane - Advertising cost for online sales runs about $100 per unit, which is much lower than industry averages for conventional sales...

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Articles•by Craig Colender•August 22, 2006

Work Smarter, Not Harder

Craig Colendar - When I was working in dealerships, I would write out each salesperson’s previous yearly results, set aggressive goals for the coming year and then apply the math necessary to get the job done: how many phone ups per day, floor ups per day, be-backs etc. I would review the game plan with each salesperson, enthusiastically emphasizing the ...

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Articles•by Rob Chesney•August 22, 2006

Photographing Vehicles For eBay Listings

Rob Chesney - ...good photographs of a vehicle are critical as they lend credibility and verify product attributes...

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Articles•by Rob Chesney•August 22, 2006

Online Programs Make Listing Auction Vehicles A Smooth And Easy Ride

Rob Chesney - eBay Motors’ Preferred Solution Provider program ensures that these tools function correctly with eBay’s software and policies...

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Articles•by Jeff Smelley•August 22, 2006

What Exactly Is DMS?

Jeff Smelley - DMS stands for Dealer Management System ... a system yielding quantifiable, reliable and timely information to the dealer

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Articles•by Tom Hudson•August 22, 2006

"He Said, She Said," Or Why We Build Courthouses

Thomas B. Hudson, Esq. - The motion is usually based on the dealer’s claim that the car buyer has failed to state sufficient facts to make out a viable claim...

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