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Dealer Courtney Cole examines some common traits of consistently successful dealerships.
Read More →Mark Dubois discusses why BHPH dealers need to carefully track fixed ops costs regardless of whether they sublet reconditioning and repairs or perform the work in-house.
Read More →Special finance expert Greg Goebel discusses the importance of finding, training and retaining the right personnel for a successful special finance department.
Read More →Brian Barfield, founder of Modern Day Selling, looks at four types of customers and offers tips on how to be successful with each.
Read More →Attorney Tom Hudson addresses a few of the rumors that have been circulating about potential actions of the new federal Consumer Financial Protection Bureau.
Read More →Currently dealers are getting only about 16 percent of the parts and service market. With the average age of a vehicle today at 10.8 years, it is imperative that dealers get those vehicles back into their service departments. Don Reed examines the dilemma of inactive service customers.
Read More →Following up on his previous article exploring ways dealers can better track accounting transactions, accountant David Keller discusses various income statement accounts and what dealers can do to make their lives much easier.
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Moving a dealership is certainly never easy, but it can be an even bigger problem to move it online. And, what happens when you also change the name of a dealership? Oscar Vanderkooij, IT director for Goodson Acura and Audi Dallas in Dallas, Texas, recently faced both of these situations.
Read More →The primary responsibility for truthful and non-deceptive advertising rests with the dealer, not outside vendors or agencies. Jim Radogna offers several examples of advertising rules dealers should pay close attention to.
Read More →BHPH Expert Alan Mosher discusses managing interaction with with both prospective and existing customers in the BHPH and LHPH business.
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