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In this week's debrief, host Lauren Lawrence covers a new survey that shows what service technicians really want and two launches that could help improve your inventory and vehicle life cycle management.
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DrivingSales today announced that six leading auto industry media organizations are official sponsors of the 2012 DrivingSales Executive Summit, the most authoritative profit-building event for innovative dealers, to be held Oct. 21-23 at the Bellagio Las Vegas. The 2012 DSES offers and exciting agenda and includes high-profile keynote speakers and presentations from some of the nation’s most successful dealerships.
Read More →In an age when almost everyone has a smartphone, nearly nine in 10 car shoppers with a mobile device are already using or planning to use the technology in their search for the right car, according to a new study conducted by Briabe Mobile, a resource for mobile marketing trends.
Read More →CAR-Research XRM's new monitoring program for auto dealers, CAR-DealFinder, uses Internet shopping behavior technology to eye those dealership prospects who are currently shopping on automotive websites and notifies the dealership of any activity through its Internet lead management tool. CAR-DealFinder takes the guesswork out of identifying possible customers who might want to purchase a new vehicle and places in-market buyers in front of the dealer. The new program is CRM agnostic, integratin
Read More →Kevin Root, an industry veteran with a quarter-century of automotive and technology experience, has been named president and COO of DrivingSales, the company announced last week. Root joins the rapidly-growing business intelligence and performance improvement company to further build on and execute its mission of delivering unbiased, actionable insights to help automobile dealers increase profitability.
Read More →While customer service is necessary to close the sale, it is even more important in building loyalty and retention. Author Brad Nierenberg offers five ideas to help dealers develop customer service that goes above and beyond consumer expectations.
Read More →Attorney Tom Hudson discusses why the practice of writing multiple contracts on the same deal is bad news and can cause dealers to run afoul of the federal Truth in Lending Act.
Read More →Brian Barfield, founder of Modern Day Selling, closes out his series on the four basic customer types by focusing on the main goal: creating the simple-minded customer.
Read More →Author and CPA Dave Keller examines the best way to increase profitability in the parts and service departments.
Read More →Putting the power of Manheim’s marketplace in the palms of dealers’ hands, Manheim has just released myMobileListing. The new mobile app allows dealers to list vehicles in the Manheim marketplace and disclose vehicle condition information directly from their lots using an iPad and/or iPhone.
Read More →BHPH expert Alan Mosher looks at 10 key traits exhibited by most buy here pay here customers and what it all means for BHPH dealers.
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