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Articles•by Jason Ezell•April 7, 2009

Could-Do v. Should-Do Attitude, Focusing on the Immediate Picture

Jason Ezell - Now is a time to focus small. It's a time to not only look at the big picture, which is, frankly, a bit overwhelming and even a little scary, but to focus on the smaller, more immediate picture ...

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Articles•by Glynn Rodean•April 6, 2009

Part Two: Outsource to In-House BDC's - The Preparation Stage

Glynn Rodean - During the preparation stage, most business development efforts should be outsourced, and the dealership will assume the bulk of the business development duties in the final stage.... The preparation stage involves four crucial steps:

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Articles•by David Keller, CPA, CFE•April 3, 2009

Back to the Basics of Simple Operational Procedures and Processes

David Keller - You may not be able to control the new car market, the economy in general or the finance companies, however, what you can do is take another hard look at your business and figure out what is working for you. Meet with your managers weekly to...

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Articles•by Tom Hudson•April 2, 2009

Good Lawyering Pays Off in Defense of GAP

Thomas B. Hudson, Esq. - Lawyers who make their livings suing car dealers have latched onto yet another way to get their hands into dealers’ wallets. A slew of class action lawsuits around the country allege claims against dealers when...

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Articles•by Jennifer Murphy Bloodworth•March 31, 2009

The Daunting Task - CRM Service Selection

Jennifer Murphy - Dealerships across the country are jumping on the Customer Relationship Management (CRM) bandwagon. Are you on it? If not, you are likely in the CRM minority because CRM is gaining momentum across the country. According to a J.D. Power and Associates study, 86 percent of customers that purchased a new car were ...

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Articles•by J.D. Rucker•March 20, 2009

Protecting your Reputation Onlne

Jim Rucker - Taking the steps necessary to defend your reputation and make it stronger on the search engines could be the difference between you getting a sale and your competitors getting that sale...

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Articles•by Jason Ezell•March 17, 2009

Dealer Web Sites Gain Traction

Jason Ezell - With 52 percent of shoppers visiting dealership Web sites, dealership Web sites are now the second most visited sites by automotive Internet shoppers during their buying process ...

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Articles•by Tom Hudson•March 16, 2009

Class Certification Motion Defeated in "Unauthorized Practice of Law" Case

Thomas B. Hudson, Esq. - In several jurisdictions around the country, dealers have been hit with class action lawsuits alleging that the dealers’ actions in completing legal forms such as buyer’s orders and retail installment contracts constitute...

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Articles•by Glynn Rodean•March 13, 2009

The 40,000-ft View of Outsourcing to In-House BDC's

Glynn Rodean - Can a dealer begin business development as an outsource service and transition to an in-house operation? My answer to that question is a resounding “yes.” Of course, that “yes” comes with a few ifs. This route will work if...

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Articles•by David Keller, CPA, CFE•March 10, 2009

Those Pesky Loan Covenants

Dave Keller - If you did not have a good year, your lender’s collateral has probably decreased and their risk has likely increased. When risk increases, banks become nervous. Most bank loan agreements have loan covenants that customers (you) must ...

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