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Articlesby Mauricio EspinosaMarch 10, 2008

Loyalty v. Fidelity

Mauricio Espinosa - Do customers and prospects identify your company by your loyalty program, or do they identify your company by your Vision, Mission, Passion (VMPTM)?

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Articlesby Rob ChesneyMarch 5, 2008

Parts and Accessory Sales Online: Know What and When To Sell Through Research

Rob Chesney - eBay Marketplace Research is an online tool that provides subscribers with transparency into the marketplace in order to gauge the sales performance of specific products and categories...

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Articlesby Michael TeitelbaumMarch 4, 2008

Three Practical Ways Your Dealership Can Leverage SEO

Michael Teitelbaum - It’s a common misconception that SEO simply involves throwing keywords against the digital wall to see what sticks. In reality, this tactic could hamper your site’s SEO effectiveness...

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Articlesby Tom HudsonMarch 3, 2008

Pay Now or Pay Later

Thomas B. Hudson, Esq. - A company was interested in buying a substantial part of a Georgia dealer’s BHPH portfolio of retail installment sales contracts. My contact wanted me to look over a few deal files and tell him if the documentation looked good.

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Articlesby Jason EzellFebruary 25, 2008

Building Trust with Your Web Site: The Trait Buyers Are Looking For In Your Dealership

Jason Ezell - You likely have an "About Us" section of your Web site. Use it to include information about your dealership...

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Articlesby David Keller, CPA, CFEFebruary 21, 2008

Keep Expenses Under Control: The Delicate Balance Between Sales and Expenses

David Keller - If your sales and gross profits are declining, are your total expenses decreasing proportionately? If not, it’s time to review your income statement. Print your income statement in a format with the last 12 months side-by-side in...

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Articlesby Jeff SmelleyFebruary 6, 2008

Get More Out of Your Computer

Jeff Smelley - There are some important computing jobs that get put off, or just do not get done, because they take a long time to run or slow your computer to a crawl. You no longer have to put off such tasks because you don’t have time during the work day. Schedule these jobs to be run automatically when you aren’t there.

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Articlesby Mauricio EspinosaFebruary 5, 2008

The Top Of The CSI Pyramid

Mauricio Espinosa - The Hispanic market is a significant driving force behind the CSI Pyramid. This market wants to be loyal. To be loyal is to be faithful to something or someone, whether it is to the government, a business, a spouse, a leader, etc.

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Articlesby Sean V. BradleyFebruary 1, 2008

Video Search Engine Optimism

Sean Bradley - It goes without saying that training is essential for your call center and all employees who handle your inbound phone calls. While some dealerships have chosen to use third-party companies for this function, I am not a big fan of outsourcing your call center for several reasons:

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Articlesby Craig CriswellFebruary 1, 2008

Web-host Selection: Sometimes You Have to Reevaluate Your Priorities

Craig Criswell - The purpose of the site is to make buying that next vehicle easier. It must attract and engage the ever-growing number of people doing research online for their next vehicle purchase...

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