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Articlesby Sean V. BradleyApril 23, 2007

Create Customer Loyalty

Sean Bradley - The typical store will only close 22 percent of their ups, 40 percent of those never create a cash repair order and a full two-thirds of those customers are gone by the time they truly become valuable, which is when ..

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Articlesby John ZieglarApril 13, 2007

Used Car Dealer Invests In Technology Frank Myers AutoMaxx

John Zieglar - Frank Myers Auto Maxx is well known in the Triad region of North Carolina for their zany TV personalities like “Uncle Frank,” “Mr. Poot,” “Ching A. Ling,” and “Frankie Cutlass.”...

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The Truth Of Advertising Compliance

Jennifer Murphy - When creating your next ad campaign, consider the average consumer’s intelligence – better yet, consider the dumbest consumer’s intelligence to avoid the wrath of the Federal Trade Commission’s (FTC) advertising ...

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Articlesby Walter TrusdellApril 7, 2007

Shaking It Up AT Hillside Honda Pays Off For Internet Department

Walter Trusdell - Things like pay-per-click, search engine optimization, organic searches, flash media, blogging, black list and more held no meaning in our dealership...

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Articlesby Jeff SmelleyApril 3, 2007

Turn off Automatic Updates

Jeff Smelley - Microsoft claims the easiest way to keep your computer system current is to schedule these updates, TRUST Microsoft and just let everything happen automatically. To this Microsoft recommendation I say, “When pigs fly”!

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Articlesby Jason EzellMarch 31, 2007

More Leads Please, Can A Dealer Have Too Many

Jason Ezell - Here’s where the issue gets worse, of Internet shoppers who submitted a lead AND purchased a vehicle, only 42 percent purchased within 30 days of submitting that lead...

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Articlesby Tom HudsonMarch 29, 2007

Rogue Waves

Thomas B. Hudson, Esq. - In this case, the 9th Circuit held that an investment bank that merely loaned money to a lender could be held responsible for the misdeeds of the lender...

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Articlesby David Keller, CPA, CFEMarch 28, 2007

Are You A Special Finance Customer?

David Keller - Your bank, auction and vendors consider you a finance customer every day. So, how is your credit rating with them? If you take a look at the financial status of your dealership, ...

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Articlesby John ZieglarMarch 23, 2007

Revolutionizing e-satisfaction

John Zieglar - “Our Customer Relation Management tool BuzzTrak has been an awesome addition to our digital marketing system,” said Powell. Using BuzzTrak allows the dealership to e-mail media-enriched Web ads...

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Articlesby Samantha ShawMarch 16, 2007

Hillside Honda Excels with Five Essential BDC Components

Samantha Shaw - The store's ability to deliver so many cars while operating under their many selling constraints intrigued me. Hillside Honda has no room for expansion.

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