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Articlesby Tom HudsonJuly 18, 2011

Dealers, Be Prepared to Defend Outside Your State

Industry Attorney Tom Hudson outlines how a Georgia auto dealer was sued in Pennsylvania court.

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Why Dealers Invest in Digital Marketing

Dealers and managers share their insight on several different types of digital marketing along with why digital marketing is important, reasonable expectations for digital marketing, and time and money investments.

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Articlesby Tom HudsonJune 22, 2011

Check State Law Before Charging Fees

Attorney Thomas Hudson shares insightful correspondence he had with another lawyer who represents dealers regarding finance charges, TILA, Regulation Z and more.

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Articlesby David Keller, CPA, CFEJune 17, 2011

Who Is Watching the Parts Department?

The parts department is the only department in the dealership that can place an order for almost any type of part and never be questioned about it. CPA David Keller explains why dealers should look at their parts departments to see how it’s really being managed.

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Articlesby Greg WellsJune 10, 2011

Fixing Your Fixed Ops Online Presence

Trainer Greg Wells explains the importance of a dealerships fixed operations department having a presence online. He discusses having a Google Place page, collecting online reviews, having the proper information on the dealership website, potentially offering an online service scheduler, and other options.

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Articlesby Kimberly LongJune 8, 2011

Dealers Put Groupon to the Test in Fixed Operations

Five dealers explain how they used Groupon to drive service and fixed operations traffic.

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Articlesby Tom HudsonMay 26, 2011

Dealer Practices to be Scrutinized by the FTC and CFPB

Industry Attorney Thomas Hudson reports on information about what the Federal Trade Commission (FTC) and the newly-created Consumer Financial Protection Bureau (CFPB) intend to enforce.

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Articlesby Brian ShackelfordMay 23, 2011

Prevent Dealership Fraud with Continuous Monitoring

Author Brian Shackelford explains the difference between continuous auditing and continuous monitoring and discusses the use of continuous monitoring to ensure the effectiveness of internal controls and prevent fraud inside the dealership.

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Dealers See Star Power

Author Jennifer Murphy discusses the influence of online reviews and presents tips from four companies focused on helping dealers with online reputation management.

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Articlesby Tony TroussovMay 3, 2011

Is There a Message Within Your Message

General manager of a Toyota store, Tony Troussov, offers a step-by-step script for leaving effective voicemails that salespeople can customize and use.

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