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Training•by Greg Wells•August 3, 2011

Five Tips to Increase Leads with Chat

Live chat can increase your site’s conversion rate by as much as 50 percent at a relatively low cost, says Greg Wells, industry expert, who also discusses five tips to increase leads and ultimately sales with live chat.

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Dealer Ops•by Alexandra Barlow•August 1, 2011

The Secret Behind an Award-Winning Internet Department at Hines Park Lincoln

Hines Park Lincoln implemented a business development center in 2004 to better manage Internet leads. The success of that department helped the dealership achieve the title “Lincoln Internet Dealer of the Year” in 2009 and 2010 from FordDirect.

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Dealer Ops•by Greg Goebel•July 29, 2011

Squeeze Out More Sales with a Squeeze Page

Special Finance Expert Greg Goebel details how and why he changed his opinion of how some dealers are using squeeze pages to generate more leads and sales.

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Dealer Ops•by Allen Dobbins•July 27, 2011

Five Tips for a Stronger Dealership Website

Technology Expert Allen Dobbins shares five tips for dealers who want a strong Web presense.

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Digital•by Harlene Doane•July 25, 2011

Digital Marketing for Dealerships Can Be Frustrating

Dealership Internet directors share what frustrates them the most about digital marketing, including frustrations with websites, vendors and different media.

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Ken Shaw Automotive Reaping Rewards with Customer Loyalty Program

When Ken Shaw Automotive’s rewards program first went live in 2010, Vice President and Co-owner Paul Shaw wasn’t exactly sure what to expect. In the past year the dealership has sold 50 vehicles to customers who redeemed points from the rewards program.

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Dealer Ops•by Tom Hudson•July 18, 2011

Dealers, Be Prepared to Defend Outside Your State

Industry Attorney Tom Hudson outlines how a Georgia auto dealer was sued in Pennsylvania court.

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Why Dealers Invest in Digital Marketing

Dealers and managers share their insight on several different types of digital marketing along with why digital marketing is important, reasonable expectations for digital marketing, and time and money investments.

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Dealer Ops•by Brent Carmichael•July 13, 2011

Online Marketing for Your Buy Here Pay Here Operation

Brent Carmichael, BHPH industry expert, covers the best and most cost effective ways to ensure your dealership has an Internet presence.

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Dealer Ops•by Tony Troussov•July 8, 2011

Make Online Reputation Management a Priority

Tony Troussov, the general manager of Walser Toyota Scion, covers why dealers should monitor and measure their businesses’ online reputations and suggests how a dealership can begin monitoring and growing the number of positive reviews online.

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