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Articlesby Daymond DeckerJune 2, 2008

The Three Percent Difference: Frank Kent Motors Uses eCRM to Increase Closing Ratios

Daymond Decker - Their next line of attack is to tie together technology and one-on-one communication. “Whenever Frank Kent has a special,” said Groters, “we notify our customers immediately.”

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Articlesby Sean V. BradleyJune 1, 2008

Online Videos are Gaining Popularity

Sean Bradley - During March 2008, ComScore data said there were 11.5 billion online videos viewed in the U.S. This number is incredible and it continues to go up every month. With over 70 percent of Internet users in the U.S. on broadband high-speed connections, video will only become more prevalent.

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Articlesby John CarrollMay 27, 2008

No Way But the Dangerfield Way: Reviving a GMC, Pontiac, Buick Store with BDC Expertise

John Carroll - “We track every number in the store,” he said, “and when we see people falling below that number, we find out what’s causing that number to fall. Most dealers don’t know until the end of the month..."

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Articlesby Glynn RodeanMay 20, 2008

The Leader of the BDC: Hire the Right Business Development Manager

Glynn Rodean - This person’s communication skills should be so strong that he or she is capable of taking any customer T.O. in the BDC to secure an appointment...

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Articlesby Rob AndersonMay 16, 2008

Quantity versus Quality: The Great Lead Debate

Rob Anderson - Quality is important, but only from the perspective of credit score. Lead generation costs money, and if you generate too many leads and your staff becomes overwhelmed, valuable leads are ignored and forever lost as opportunities ...

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Articlesby Rob ChesneyMay 15, 2008

Used Cars Can Boost Overall Sales in 2008

Rob Chesney - The key to expanding used-vehicle sales is to market that inventory online. In fact, the J.D. Power study reports that last year was the first year that Internet use surpassed all other shopping methods in locating the used vehicle that a buyer...

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Articlesby David Keller, CPA, CFEMay 13, 2008

The Proper Balance In The Service Department: How To Understand Financial Statement Service LIne Items

David Keller - The inventory account that reflects the dollar amount of technician’s labor on open repair orders is work in process inventory. This account should be shown on your balance sheet after the parts inventory account along with...

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Articlesby Craig CriswellMay 12, 2008

Web Site Decisions

Craig Criswell - In fact, do a google search or use your OEM’s site to search to find a dealership. Looking at just a few of them will demonstrate how similar many are and which ones offer something a little different...

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Articlesby Mauricio EspinosaMay 8, 2008

Hispanic Economic Growth Continues To Outpace Projections

Mauricio Espinosa - If you are not actively targeting the Hispanic market of your community , then I have to ask you this question: Do you want your competitor to have a firm hold on the Hispanic market when its value tops a trillion dollars?

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Articlesby Jason EzellMay 6, 2008

Remember The Importance Of A Personal Connection

Jason Ezell - In business, the most successful product is one that is not easily copied. The commodity that consumers consider the most valuable, and hardest to come by, is good customer service...

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