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Articles•by Tom Hudson•June 27, 2012

FTC Hammers Dealers on “Upside Down” Ads

Attorney Tom Hudson discusses the Federal Trade Commission's recent settlement orders requiring several dealers to stop running ads in which they promise to pay off a consumer's trade-in no matter what the consumer owes on the vehicle.

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Articles•by Greg Wells•June 25, 2012

Structure Your Service BDC to Succeed

BDC Expert Greg Wells explains the basics of properly structuring a service BDC to ensure success.

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Articles•by Jim Radogna•June 22, 2012

Best Practices for a Compliant Service Department

Compliance Expert Jim Radogna explains how taking a conservative approach when dealing with service customers can help service departments avoid misunderstandings, stay off the legal radar, and increase customer satisfaction.

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Articles•by David Keller, CPA, CFE•June 20, 2012

Service and Parts Profitability

Accounting expert David Keller explains how to structure the parts and service departments to accurately track sales and cost activity and increase gross profits.

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Articles•by George Nenni•June 19, 2012

Does Your Website Adapt?

The rapid growth of mobile browsing makes a mobile/tablet presence required for dealers, but the continuous addition of new devices to the market can make it difficult for dealers to keep up. George Nenni explains how adaptive website design can help.

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Articles•by Ali Amirrezvani•June 18, 2012

Get Serious About Advertising the Service Department Online

Ali Amirrezvani reveals how dealers can make their service departments more competitive online, even against national service brands.

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Articles•by Nicole Munro•June 18, 2012

New GAP Waiver Rules in Ohio

For many years, Ohio law has left many wondering whether the cost of GAP products can be financed. Attorneys Nicole Munro and Glenn Knirsch discuss the recent passage of a bill in Ohio that at last addresses the uncertainty surrounding the sale of these products.

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Articles•by Tom Hudson•May 31, 2012

Wars and Rumors of Wars

Attorney Tom Hudson addresses a few of the rumors that have been circulating about potential actions of the new federal Consumer Financial Protection Bureau.

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Articles•by David Keller, CPA, CFE•May 25, 2012

Tracking The New Year - Part Two

Following up on his previous article exploring ways dealers can better track accounting transactions, accountant David Keller discusses various income statement accounts and what dealers can do to make their lives much easier.

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Articles•by Kimberly Long•May 23, 2012

Making Big Moves at Audi Dallas and Goodson Acura

Moving a dealership is certainly never easy, but it can be an even bigger problem to move it online. And, what happens when you also change the name of a dealership? Oscar Vanderkooij, IT director for Goodson Acura and Audi Dallas in Dallas, Texas, recently faced both of these situations.

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